Choosing a salon is one of the most important personal care decisions anyone can make. Women rely on their stylists, massage therapists, manicurists, and others, to help them feel better and look their best. Through Salon Voices, consumers and salon owners alike have an opportunity to create their best salon experience. Consumers have access to information about salons, so they can choose a new salon based on a variety of different criteria. Whether they are looking for a salon because they’ve moved, or they need a service their salon doesn’t offer, they can use Salon Voices to do their research.

On the flip side, Salons use Salon Voices to build relationships by obtaining client feedback and understanding their needs. This helps business owners create the best salon experience for their clients. Salon Voices also provides salon management and marketing tools. Participating salons are assigned a Crown Rating based on the results of their surveys, allowing consumers to get a better picture of the salon they are researching than what general review sites offer. Together with the Salon Voices Survey software, the Crown Rating gives salons the tools to manage their reputations.

The Premium Survey Package has ten questions and is for salon owners who value providing a channel for confidential feedback from all their clients. In addition to the ten basic questions the salon owner has the advantage of asking five questions unique to their salon.

You are also provided with a Demographic Survey that provides you with accurate information about who your clientele as a group is economically, educationally, and age wise. It includes questions that explore your clients’ willingness to pay for additional services that you may not currently provide.